Building Confidence Through Craft and Care: The Story of Constance O’Toole

Women Story
4 hours ago
2 min read

In the heart of Point Cook, Melbourne, Constance O'Toole has built more than a salon — she has created a space where skill, inclusion, and genuine human connection quietly come together. Through Connie & Co Hairdressing, Constance has shaped a business grounded in experience, trust, and a relaxed, welcoming environment.

Founded in 2018, Connie & Co Hairdressing reflects Constance’s belief that great hairdressing isn’t rushed or transactional — it’s personal.

A Career Built on Experience

With over 30 years in the hairdressing industry, Constance brings depth and perspective to her work. Her career spans a wide range of environments, from hands-on salon work to teaching and guiding apprentices, as well as running “learn to braid” sessions for non-hairdressers.

This breadth of experience has shaped her calm, confident approach in the salon — one where clients feel heard, comfortable, and never pressured.

Growing With Intention

Over the past few years, Connie & Co Hairdressing has steadily evolved from a solo practice into a growing operation. Constance has achieved strong financial momentum, reaching $70k in gross revenue, employing a senior hairdresser, and expanding into off-site salon opportunities.

Behind the scenes, she has focused on strengthening the foundations of the business — engaging a bookkeeper, improving client spend, and gaining a clear understanding of her numbers. This balance of creativity and structure has allowed the salon to grow sustainably without losing its relaxed, inclusive atmosphere.

An Inclusive, Welcoming Salon Culture

What sets Connie & Co apart is its environment. Clients consistently describe the salon as casual, friendly, and calming — a place where they can unwind while receiving high-quality service.

From colour work and restyles to everyday cuts and blow waves, every service is delivered with care and attention to individual needs. The salon’s consistently high client ratings reflect not just technical skill, but the trust Constance has built within her community.

Leading With Heart

As an owner, Constance leads by example. She creates space for her team to grow, mentors with patience, and prioritises relationships over rapid expansion. Her focus remains on doing things well — delivering excellent results, nurturing loyalty, and ensuring clients leave feeling confident and looked after.

In an industry often driven by trends and speed, Constance O’Toole has taken a quieter path — one rooted in experience, inclusion, and steady progress.

Through Connie & Co Hairdressing, she continues to prove that long-term success is built not just on talent, but on care, consistency, and the ability to make people feel genuinely welcome every time they sit in the chair.