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Josephine McClure: Helping Businesses Grow by Taking Care of the Work Behind the Scenes
- Women Story
- 5 hours ago
- 3 min read
Founded in 2018 by Josephine McClure, JM Virtual Business Services was built with a clear purpose: to make running a business easier by removing the operational burden that slows owners down.
Based in Melbourne, Australia, JM Virtual Business Services (JMVBS) supports businesses with virtual reception, virtual assistance, and business consulting, including CRM and ERP implementations. The firm works with growing and established organisations that need reliable operational support, without the overheads and complexity of building large in-house teams.
A Business Built on Practical Experience
Josephine McClure brings more than two decades of experience working across corporate, SME, and entrepreneurial environments. Having both worked within businesses and run her own, she understands the reality many business owners face: limited time, growing complexity, and administrative demands that pull focus away from strategy, sales, and leadership.
JM Virtual Business Services was created to bridge that gap — offering a fully managed, remote office experience that allows business owners to focus on working on their business, not constantly in it.
What JM Virtual Business Services Does
JM Virtual Business Services delivers end-to-end administrative and operational support tailored to each client’s needs. Core services include:
Virtual reception services, including product recall management (100% Australian-based receptionists)
Virtual assistance and day-to-day administration
Accounts payable, accounts receivable, and debt collection management
Project management and operational support
Social media management and e-marketing
Business consulting and process improvement
CRM and ERP implementation and management, including Zoho One and Monday.com
Rather than offering one-size-fits-all packages, JMVBS focuses on customised solutions, matching clients with the right people, systems, and processes to support their specific goals.
Technology-Led, People-First
A defining strength of JM Virtual Business Services is its ability to combine technology with human support. The team specialises in cloud-based systems that streamline workflows, improve visibility, and reduce duplication — while maintaining direct communication, empathy, and accountability.
Clients benefit from Australian-based professionals who understand local business requirements, compliance expectations, and customer standards. Where offshore support is appropriate, JMVBS carefully introduces trusted providers — never at the expense of quality or transparency.
Measured Growth and Real Results
Over the past year, JM Virtual Business Services has achieved:
Revenue doubling, driven by repeat clients and referrals
Expansion of strategic partnerships, strengthening service capability
20% growth in the number of clients serviced, without compromising quality
On average, clients report saving 10+ administrative hours per week, significantly faster invoicing cycles, and improved cashflow management — tangible outcomes that directly impact business performance.
Values That Shape the Business
Integrity, transparency, and trust sit at the core of JMVBS. Every engagement begins with a discovery process designed to understand priorities, pressures, and growth plans. From there, clients are supported through a clear onboarding process, ongoing communication, and flexible service structures — with no lock-in contracts.
The business is intentionally built around long-term partnerships rather than transactional engagements, ensuring clients receive consistent support as their needs evolve.
Leadership With a Long-Term View
As Director, Josephine McClure continues to lead the business with a hands-on approach, balancing strategic growth with service quality and team wellbeing. Her focus remains on building systems that scale, relationships that last, and operations that genuinely make life easier for business owners.
Looking Ahead
JM Virtual Business Services continues to grow as more Australian businesses recognise the value of outsourcing administration, systems, and operational support to trusted specialists.
By combining cloud technology, process expertise, and human-centred service, JMVBS is quietly redefining what modern business support looks like — reliable, flexible, and built to help businesses grow with confidence.
Company Name: JM Virtual Business Services
Industry: Virtual Assistance · Virtual Reception · Business Consulting · CRM / ERP Systems
Founded: 2018
Company Size: 1–10 employees
Headquarters: Melbourne, Australia
Website: www.jmvbs.au
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